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Create mail forward server8/15/2023 In the Edit settings section, add the Group email address and select the domain. After selecting the contact, click on Add and then on Next.Ĩ. In the Add members section, click on Add members and select one mailbox as the owner of the DL.ħ. Assign the owner of the group, then click Next.Ħ. Add the Name and the Description of the Distribution list.ĥ. Select Distribution as a group type, then click on Next.Ĥ. In the Exchange admin center, click on Groups in the Recipients tab. To create a distribution list for automatic ticket creation:Ģ. The contact now appears in Contacts under the Recipients tab. Click on Create, in Review mail contact.Ħ. On Mail contact information (Optional), click on Nextĥ. Note: the external email address is the Auto-Generated Support Address, which is found in your Atera Dashboard, in Admin > Email settings.Ĥ. Add the Display name that you want, the Alias, along with the External email address. The Set up the basic information window appears.ģ. From the Microsoft 365 admin center, access Exchange:Ģ. In the Exchange admin center, click on Contacts in the Recipients tab. Customize the support email address (SMTP)Ĭreate contacts for automatic ticket creationġ.Configure email forwarding for a mailbox (2nd method).Configure distribution group forward (1st method).Create contacts for automatic ticket creation.For example, you can receive support requests at which will be forwarded to your email is hosted by Outlook 365, you can: If you already have an email address for support, you can forward emails received at those addresses to your Atera-provided email address. Accepting support requests via your own Domain external email addresses is supported. ![]() Additionally, your support email can be set to automatically create tickets within the platform. ![]() Email is one way your customers can open support tickets, as well as communicate with you to get their issues resolved.
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